Appointment Policy

We would like to thank you for choosing to be a patient in our office. We value all of our patients and strive to provide the best dental care possible in the most comfortable setting. We know that your time is valuable, and we aim to honor your appointment time. If any of our patients need to be accommodated for an emergency, we will do our best to notify you of any delays in your treatment time.

We realize that illness, emergencies, and changes in work or school schedules occasionally occur. Please understand that when we schedule your appointment, we are reserving time for your particular needs. We kindly ask that if you must change an appointment, please give us at least 24 hours’ notice for every hour of appointment time reserved for you. This courtesy makes it possible to give your reserved time to another patient who would like it.

Our office does ask patients to confirm their appointments. We have many different ways that your appointment can be confirmed, including phone calls, emails and texts. Please let us know your preferred method of communication with us.

It is our policy to assess a broken appointment fee of $50.00 per hour of appointment reserved. For example, if you were scheduled an hour with the hygienist and an hour with the doctor on the same day, and you cancel within 48 hours, you will be assessed $100 for the broken appointment. A broken appointment is when you cancel or reschedule an appointment with less than 24/48 hour notice or you do not show up for the scheduled appointment. Repeated broken appointments will result in a non-refundable deposit to secure a future appointment time.

Thank you very much for your cooperation and understanding. We appreciate your mutual respect of everyone’s time. Your dental health is very important and we take our job of helping you keep your teeth for a lifetime very seriously.